Reducing enquiries and support-related emails
Posted by: pin on: 17 Oct, 2007
Even if you have a FAQ section, you are bound to receive many enquiries or support-related emails. One possible solution to this can be shown with the example below:
In the Cambodia e-Visa website, visitors will be asked if they have read the FAQ. If the answer if no, they will be redirected to the FAQ page, else they will proceed to the next screen.
A list of frequently asked questions extracted from the FAQ page are listed in this screen. Most questions can be answered in this page.
Finally, if all else fails and there were no answers to the visitor’s questions, visitors will be redirected to the Contact Us form. A verification code applet was installed to filter Spam enquiries as well.
You may want to take a look at our related posts
- Deviner Email Support
- Keep Email Short
- TM’s SMTP Nightmare!
- Full proof email enquiry
- Warmest Data Centre?
