36 Responses

Phew…am glad I am hosting my email with the best provider so far.

YC — February 22, 2008 @ 2:46 am —
Good customer support, full-proof and built in Spam and virus control and fast Webmail are other measurement that must take into consideration too!

pin — February 24, 2008 @ 6:27 am —
How is the outage relates to the percentage figures? It seems not in relation.

Thanks for answer.

azreal — February 29, 2008 @ 1:49 am —
It depends on how long is each outage! The percentage figures is the total of downtime duration, the total length of time for all outages.

pin — February 29, 2008 @ 1:54 am —
Here are some tips on reading the uptime report:

1. The number one metric to look at is the uptime figures. The higher the uptime, the more available an email service is (100% uptime simply means the service is perfect – always available at all times).

2. Outage figures only tells you how many times an outage has occurred. It should not be interpreted that the higher the outage count, the worse an email service is; it is not always the case. For example, a lengthy outage may be viewed as worse than a few short outages (if the duration of that lengthy outage is longer than the total duration of the short outages).

Chua Choon Keng — March 4, 2008 @ 10:15 pm —
Brilliant Benchmarking!

Chan - Exabytes — April 10, 2008 @ 2:12 am —
As a Hosted Exchange server provider I am interested to know how this list was compiled and based upon what test by whom .

Hosted Exchange — May 12, 2008 @ 6:56 am —
Test are done by HyperSpin based on the list of email hosting service providers I have compiled.

pin — May 12, 2008 @ 7:35 pm —
Streamyx, TMNet and Jaring were added into the test list. The test result is effective since October 2008..

Yong — October 20, 2008 @ 12:10 am —
Updates: Jaring, Streamyx and TMNet servers are added to the test Oct 2008.

pin — October 21, 2008 @ 2:22 am —
Here is a reply from Chookeng of my question on bandwidth measurement, despite of uptime report “Bandwidth refers to the transfer limit of your connection, and is determined by your hosting company (eg. 2Mbps, 512kbps etc). There are tools to estimate bandwidth of a server, but you need to download a big file in order to get accurate reading. This kind of measurement is only meaningful for web servers. To measure the bandwidth of an email server, we will need to send or receive a large email, which is not the intent of our monitoring service. To be honest, we do not think many people care about bandwidth of email server, because emails are usually small. Unless your bandwidth is really that small, it will not make much difference. In 2009, we will launch performance monitoring as part of our standard service. This will tell you how quick your servers respond, in terms of response times but not in bandwidth. We will record the time it takes our system to connect to your server to perform each test, and the results will be in sec.” More from HyperSpin

pin — December 1, 2008 @ 11:34 pm —
Would be useful to get a price comparison. Thanks for the information anyway. Wonder whats the parameter used to produce such a report on uptime. The listed providers may not agree to it.

Iklan Malaysia — January 16, 2009 @ 2:04 am —
The mail SMTP & POP server of each provider was identified. For those with multiple, we use the one which is used by the service provider. The test was launched from 4 geographically dispersed network to avoid false alarm :)

pin — January 16, 2009 @ 10:20 pm —
lolzzz… this is crap. yet another marketing campaign. by 1.com.my? how do you measured the uptime? the 1.com.my server has uptime at 99.9999% because your network monitoring server located within your network? how many monitoring server you need to monitor all the network device from all the hosting company? or you just monitor 1 server from each of the hoster?
if you able to monitor all of them, your cost for your monitoring devices are more than your revenue from your hosting business.

woodencat — January 21, 2009 @ 8:21 pm —
Woodencat, this is an independence test from HyperSpin. Your questions are already answered, you should be able to find it in this page, or I will consider you as another Spam :)

Wooden cat has no brain…

pin — January 21, 2009 @ 8:56 pm —
If hosting companies using different mail servers for their clients, how this monitoring system giving accurate benchmarking results for a hosting provider?

Mark — February 27, 2009 @ 10:24 pm —
Obviously, these usually happen to small scale email hosting company without email redundancy support. Anyway, we take the one used by the hosting provider, than their clients.

pin — March 1, 2009 @ 7:25 pm —
The test is year long and the percentage shown are in average. That is why, usually you see small difference between uptime of different service provider. But, if you go into monthly report, you can see that it is terrible and downtime can really affect performance!

http://www.hyperspin.com/publicreport/51888/27500/3/190364

Pin — April 13, 2009 @ 6:32 pm —
We have added Total Downtime. It should give you clearer ideas of how much it affects your operation, in hours, instead of percentage…

pin — April 14, 2009 @ 6:34 am —
The report above is misleading. Sorry to say.

KLHost – Every week the email server went down and cannot retrieve mail. Turn out their server got block due to e-mail spam attack.

Shijuru – 2 weeks plus the email server went down. No proper back-up for email system. One of the IT technician has a bad temper.

TMNet – Too many down time and email server always been block by international provider due to high spams.

1.com.my – What do u think you can do better.

1. All email server in Malaysia are unreliable. Forget it. Don’t use it. I have my own e-mail server located in Australia, where downtime is almost to 0 percent.

2. Your email server might be shared with other companies.

3. E-mail provider in Malaysia don’t tell you the real truth about their backbone speed and the current heavy traffic report.

4. E-mail host provider has bad customer service skill. When we told them our email server is down, they say it is up by a simple ping.

5. Email hosting in Malaysia always always been block by International ISP company due to our bad reputation in SPAMMING and honest IT company become the victim.

There is just tooo much problems in Malaysia to write in this comment. Might as well use other countries e-mail host company where they provide excellent customer service, monitoring, backup, etc.

Irwan McGregor — April 17, 2009 @ 2:59 am —
Thanks for sharing, Irwan. Bad temper support team is bad! It is easier to finger at Streamyx and blame them for the email problem, I agreed. In fact, customer want to have their email problem solved, that is all they want. I must admit, data centers in Malaysia and the technical capability of email infrastructures in Malaysia are yet to catch up with what those in overseas, especially US.

pin — April 17, 2009 @ 3:19 am —
I had received a notice mentioned “message could not be delivered to some recipients”. Reason: Remote SMTP Server returned: not allowed.

I had keep on facing this kind of issue, is that the recipient server issue or my e-mail hosting company server issue?

Besides, I also keeping faced the issue that I didn’t receive the incoming mail while the sender re-send only received. What is the problem actually?

yee — May 28, 2009 @ 8:05 pm —
It is kind of hard to say from which server this error messages was sent. Anyway, to solve this problem, your best bet is to go to http://verify-email.org/ and validate both sender and recipient email address.

If you can’t find any error. Send both sender and recipient email address to me, I can debug for you too. Email to pin@1.com.my.

Perhaps, your email server is having intermittent problem. The sender has to try few times to get through. Or, the sender may be having the problem. Your best bet is to share with us what is the sender’s email domain name and what is the SMTP address he/she is using, also what is your email domain. We can debug from there too :)

pin — May 29, 2009 @ 3:00 am —
Hi, thanks for your replied. By the way, i get some feedback mentioned the mails been rejected was due to majority of the streamyx IP blacklisted by some anti-spam organization recenly, is that true?

If really, that mean nothing much we can do as Streamyx is the major ISP provider in Malaysia.

yee — June 2, 2009 @ 7:47 pm —
Streamyx and all other TM mail servers are commonly abused to relay spam mail. I must say, they don’t have a good monitoring on the email relating activities on their email server, or they could be able to handle this easily. TM is blocking all their users from connecting to third party SMTP via port 25 (even now), claiming it’s to fight the Spam, but I doubt how much it can help. Switch to other email. My suggestion is not to use any xxx@streamyx.com, or zzz@tm.net.my, or any other ISP based email. It is just way too not reliable, though it is free.

pin — June 3, 2009 @ 12:49 am —
Shijuru – 2 weeks plus the email server went down. No proper back-up for email system. One of the IT technician has a bad temper.

Irwan – Shinjiru NEVER had a 2 week downtime on any of our mail servers. All email servers have backup system. Did you confuse our company with another hosting provider ? (Hint : We know of one whose email system crashed for over two weeks and we have many of their customers migrated over to us)

Jordan — July 3, 2009 @ 8:00 am —
Well, the uptime report do not show any downtime with more than 2 weeks, but I think it is not pretty convincing anyway. Just wondering, the bad temper technician may not have the patience to really listen to Irwan’s problem and help :)

pin — July 3, 2009 @ 8:24 am —
Shinjiru aiyaa..duno what to say rather disappointing. worst of the worst..even on so call dynamail zero downtime. my company mail all lost in space…

snoop — July 20, 2009 @ 7:12 am —
@Snoop, what is your company domain? Let me know, I will try to review it for you.

pin — July 20, 2009 @ 8:11 am —
Snoop, what is your domain name? If there is a downtime then it should be reported immediately to the host provider.

Jeffrey — September 11, 2009 @ 7:29 pm —