Give details. Please remember that you’re the one seeing the error and many times, you’re the only one seeing that error. Folks can’t read minds or else they would be in Vegas playing cards instead of trying to help other folks on the email support :)

We do understand how bad is, when the email is down. Few questions that I would ask as a Email Support people:

1. How do you access your email? Outlook Express or Webmail?

2. You can’t send out email, please tell us what is the error message you are seeing?

Cool down….

You may want to take a look at our related posts

• Keep Email Short
• Warmest Data Centre?
• Reducing enquiries and support-related emails
• Gmail to replace business email!
• Tracing intermittent SMTP connection