Hargopal wrote an insightful article on how TM’s unintelligent technical department decided to clamp down on Port 25 (the port where all StreamyX users use to send out emails).

What this means is that if you have subscribed to a Personal Streamyx account, or a Business Broadband (SOHO Package), you may experience problems with sending out emails with the default settings of port 25, especially if you are sending out emails using your own domain name.

If your customers frequently complain of not receiving your emails, this could be a tell tale sign. Users who are using their Streamyx email accounts may not be affected (example@streamyx.com) by this, since it involves emails on hosted domains (eg info@hosteddomain.com).

Personally, I experienced problems with sending out emails from my locally hosted and foreign hosted domains on port 25 and that is when I discovered this countermeasure by TM Net. In my case, my host Webserver has provided an alternative port, 587 for SMTP and this works much more reliably compared to port 25 (since TM Net is performing heavy filtering on this port). Therefore, it is advisable to contact your web host to find out if they have any alternative ports you can use for SMTP, especially if you experience slowness in sending emails.

This has caused major problems with all StreamyX users who are using email hosting services that is tied to Port 25.

I’ve got no problem with TM going about their spam-reducing activities, but heck, they shouldn’t do that on the expenses of the users email hosting services, which is causing a major customer support disaster worldwide!

TM Malaysia, practice some common sense in whatever you do!

You may want to take a look at our related posts

• StreamyX Broad Ban limits its users from using external SMTP servers
• Unlimited mailbox package?
• Setting up Outlook & Outlook Express
• Email is Freebies?
• TM’s SMTP Nightmare!