Thanks to Hyperspin’s monitoring services, a total of more than 15 business email hosting companies in Malaysia was chosen to put on real test- How reliable is their email services? Both incoming and outgoing email servers are tested every 15 minutes since December 2007. The review reveals the uptime of each mail servers and every outage are recorded together with the downtime duration.
Recently, we have decided to include the total downtime in hour & minute format, to better reflect the performance of each company instead of using percentage. Perhaps, it is clearer to see the pain of not able to access your email this way :)
Malaysia Email Hosting Review
For those who has referred to this email report, you might also want to consider the following measurement before making a decision:
1. Do they have enough bandwidth and hardware resources to cater for total number of email users they have? Again, those offering unlimited mailbox might have a problem with this.
2. Your email service is not one, but a combination of various services and applications including POP, SMTP, IMAP, Webmail, Email Control Panel, Mobile Access, Mail Exchange, DNS, Spam & Virus filtering, etc. Features, software upgrade, bug fix, check them out!
3. Yes, domain name. Lost it means you lost your email. Make sure someone is taking care of it including renewal and updating of WHOIS information.
4. Those web hosting package bundling with email is not good. Email hosting is not free gift, why bundling it and make it less important when the fact is, clients use their email more often that the web! What happens if your web hosting expire and your email services will be terminated as well? Email and web are completely two different services!
5. Some email diagnose or test… This can be techy but it is not that difficult at all. Check if they have Reverse DNS corretly configured? Minimun two MX records? Geographically dispersed network? Blacklist?…
wow, E-GlobalHosting 1004h 45m = 41 days + of downtime?
but how do you calculate the downtime?
i’m sure all sure all those major provider will have hundreds over mail server.
Which IP do you use for each of them
Assuming they have dedicated server for each customers, then it would not be a good redundancy-support or load balanced setup. Imagine Gmail has one server for each of their users? No, I don’t think so.
Yes, I am sure it is more than one mail server, but they usually load-balanced them to look like one! Streamline the server also means better maintenance and reliability!
Anyway, for those small setup where individual mail server is used, we will use their email hosted under their corporate domain name :)