Recently, we have decided to include the total downtime in hour & minute format, to better reflect the performance of each company instead of using percentage. Perhaps, it is clearer to see the pain of not able to access your email this way :)

Malaysia Email Hosting Review

For those who has referred to this email report, you might also want to consider the following measurement before making a decision:

1. Do they have enough bandwidth and hardware resources to cater for total number of email users they have? Again, those offering unlimited mailbox might have a problem with this.

2. Your email service is not one, but a combination of various services and applications including POP, SMTP, IMAP, Webmail, Email Control Panel, Mobile Access, Mail Exchange, DNS, Spam & Virus filtering, etc. Features, software upgrade, bug fix, check them out!

3. Yes, domain name. Lost it means you lost your email. Make sure someone is taking care of it including renewal and updating of WHOIS information.

4. Those web hosting package bundling with email is not good. Email hosting is not free gift, why bundling it and make it less important when the fact is, clients use their email more often that the web! What happens if your web hosting expire and your email services will be terminated as well? Email and web are completely two different services!

5. Some email diagnose or test… This can be techy but it is not that difficult at all. Check if they have Reverse DNS corretly configured? Minimun two MX records? Geographically dispersed network? Blacklist?…

Need help on email diagnose?

Need a review on web hosting too?

I am not sure to what extend this can help flighting Spam, but it has becoming a bottleneck now. The TM new rules block only port 25. Therefore, Spammer can still change their SMTP to different port and continue the so-called spamming activities.

But, true is – TM’s SMTP was no longer able to handle the increasing load of email delivering requests. Email delay problem occurs from 5 hours to a day.

Check your SMTP, if it points to smtp-proxy.tm.net.my, then you might want to consider printing out your email and send by Post, it could anytime faster :)

With all email users using TM’s STMP to deliver their email messages, something finally goes wrong!

TM’s SMTP is overloaded at last! The large amount of email going through this outgoing email server finally bring it down and all email users are having problem now especially most of their email does not deliver immediately. This nightmare starts this week. As usual, TM is not giving any notice on this issues.

Use Gmail as alternate SMTP server

Meanwhile, business email hosting service providers offering hosted email solution for businesses at range of pricing that makes you really confuse. Outside, it is like an apple-to-apple comparison except the very huge price difference.

What is inside the Apple?

Busy mail server tends to delay email more slowly. Ideally (this happen to those fast mail server), your email once sent should reach the recipient given everything working in place. A healty mail server should not have long mail queue so that they can process your email almost immediately.

Also, if you have out-of-control of mailbox users in a single mail server, that can cause excessive loading to the mail server. The more users on Webmail, send & receiving at the same time, this can cause delay to the server.

Just one thing, the performance of the recipient mail server can be another factor of slow email. If you are sure the recipient side is running fast enough yet still receive delayed email, this is the sign that your own mail server is having some problem!

I always believe that email hosting package with unlimited mailbox is over promising, too real to be true marketing teasers. At first, it seems to be all working fine. You pay RM199 and create as many as email user you want. I came across Listed Company hosting all their 200 users with unlimited package – paying as little as 8 cent per user per month! Yes, unbelievable!

Without limiting number of users in any mail server, it goes beyong control. Too many users means an increasing email load to both incoming and outgoing mail server. You start to experience email sending delay and having intermittent downtime problems.

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If the virus uses your SMTP to do the attack, your SMTP should have awared of this. In this case, the useful Email report come into the picture

The number of email with virus (the script trying to spread itself to more people in order to launch DoS attack at a same time) captured was relatively high.

Using the name of virus, you can do a tracing of this virus inside your corporate LAN.

I was referred to RealMetrics, the leading publisher of unbiased metrics for online service providers. Their Email Hosting report compares the Uptime, Message Delivery Reliability, Message Delivery Latency, and Support Response Time of the top Email Hosting providers.

Apparently, Mailtrust is in their list and stay at the top-most position, showing undoubtly the most reliable performance. We are proud to be their exclusive partner in Malaysia, visit us at www.1.com.my.

Through the TM’s speedometer can give you rough ideas of how fast or the bandwidth of your broadband connection, but I am doubt with how accurate would be the result. As a matter of fact, the speedometer scripts are hosted in servers located in TM’s network. It is considered local and internal peering. If, the scripts are hosted in other data centre in Malaysia such as NTT or Jaring IDC, you may get very different results of what you are expecting!

Yet, another fact is, it is on port 8080, not the standard 80 (http)! This can be misleading!